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We pledge to acknowledge your email within 72 hours, and we try to resolve complaints within a week. We promise not to revel in your kudos more than 24 hours.

Once the Property Owners Board discusses your complaint, and decides a course of action, we will contract you to see if we satisfied your complaint.

We will maintain a record of all kudos and complaints for one year. The Property Owners board may include your kudos and complaints in their quarterly report to the City.